top of page

LIVRAISON EN 48H OFFERTE EN FRANCE

1 QUESTION, 1 CONSEIL > CONTACTEZ-NOUS AU +33 2 85 85 97 74

Accueil > FAQ
  • How to take care of my blanket?
    Merino Wool: Machine wash at 30°C, delicate cycle. Baby Alpaca Wool: Hand wash in cold water or dry clean. Recycled Cashmere Wool: Machine wash at 30°, wool program.
  • Why shear sheep and alpacas?
    The wool of sheep and alpacas, like that of many mammals, is a continuously growing fiber. When this wool becomes too long, it becomes harmful to the animal. Difficulties in movement, excess heat, and lack of hygiene are among the risks these animals face if not shorn. With the onset of warmer weather, without human intervention, they seek to rid themselves of this uncomfortable fleece by rubbing against any surface they can find.
  • What are the delivery times ?
    From the validation of your order, the preparation, shipping, and delivery time will be between: 3 to 7 business days for France, 5 to 8 business days for the European Union, 10 to 15 business days for the rest of the world.
  • What are the delivery conditions ?
    In France, your package will be shipped by Chronopost. You can choose between delivery to a Pickup Point (Pickup relay, Pickup Station locker, or Post Office) or home delivery with signature. For the European Union and the rest of the world, UPS will handle the delivery. You can choose between delivery to a Pickup Point or home delivery with signature.
  • What are the delivery charges?
    For metropolitan France, delivery charges are free. For the European Union, delivery charges are 15 euros, and for the rest of the world, they are 35 euros.
  • Do you deliver internationally?
    Yes, you can order your blanket from any country. We offer worldwide delivery.
  • How can I track my delivery?
    Once your package is shipped, you will receive an email containing a tracking number. You can then check the progress of your delivery online.
  • I'm hesitant, can I exchange my item?
    Are you hesitating between two colors or between two types of wool, or perhaps even two sizes? No need for hesitation; exchanges are possible within 14 days of delivery. You can also contact us for assistance in choosing. For any exchanges, contact us via the Contact page on our website or send us an email at contact@lamaisondelamaille.com, detailing the references of the purchased product (wool, size, color) and those of the new product you wish to receive in its place. You will need to return the original product to us upon receipt of our instruction email, in its original condition (packaging, labeling, etc.) Return and re-shipping costs will be covered by La Maison de la Maille.
  • Can I return my item and get a refund?
    With La Maison de la Maille, you have the right to change your mind before falling in love with your blanket or travel scarf for life. If for any reason your purchase does not suit you, you have 14 days to notify us and return the received product to us, in its original condition (packaging, labeling, etc.) To do this, contact us via our website or at contact@lamaisondelamaille.com. Return costs will be covered by us. The refund will be made by bank transfer within 10 days following the receipt of the product in its original condition.
  • What are the payment methods?
    Our website is equipped with a secure credit card payment system. You can also pay via PayPal or by check (the parcel will be sent after the check is cleared).
  • Will my blanket / scarf itch?
    The sensation of a blanket itching depends primarily on one thing: the quality, diameter, and length of the wool fibers. Other factors that may come into play are how these fibers are spun and treated, and how these yarns are knitted. We only choose the best fibers, among the finest and softest in the world. This is one of La Maison de la Maille's savoir-faire. The length and softness of these fibers increase across our 3 types of wool: our eco-designed wool (recycled from scraps of new wool), our Merino wool, and our Baby Alpaca wool. Regarding spinning and knitting, we only work with the best workshops in the world, allowing us to achieve this incomparable softness. In summary: No, our blankets and scarves do not itch. For the extra-sensitive, we recommend choosing our Merino wool or Baby Alpaca wool range. Our eco-designed wool is the least soft of our 3 ranges due to its recycled design. But it is also the most resistant, ideal for picnics, outdoor activities, and adventurers.
bottom of page